Patient Experience: Satisfaction with your Spaulding experience is a priority for us. The overall satisfaction of our patients and their willingness to recommend Spaulding to friends or relatives are important measures of the quality of our programs and services.
Each Spaulding facility and outpatient site seeks patient feedback, to continually improve our service to you.
At Spaulding Rehabilitation Hospital in Charlestown, we are proud to have Patient Experience scores that are ranked in the top quartile nationally. Our patients rate us with excellent scores for both overall satisfaction and likelihood to recommend Spaulding to family and friends.
Spaulding Rehabilitation Hospital Boston Overall Satisfaction
Spaulding Rehabilitation Hospital Likelihood to Recommend the Facility
Patient Outcomes: Outcomes are measured in several ways, including the Functional Independence Measure (FIM™) instrument, which allows clinicians to follow changes in your functional status -- such as bathing, dressing, feeding, walking and mobility -- from the start of rehabilitative care through discharge and follow-up. We also look at what outpatients tell us about their progress over time.
We’re proud that our patients consistently achieve outcomes that meet or exceed national benchmarks. Learn more about our inpatient program and outcomes.
Functional Independence Measure 90-100 Days Post-Discharge
Patient Progress: In the longer term, it’s important that patients find their strength, regain function and resume their lives. We help you with a safe discharge to home or the community, and avoid re-hospitalization.
At Spaulding Rehabilitation Hospital in Charlestown, compared to national benchmarks, more of our patients are able to stay out of the hospital after discharge from our facility, and are living in the community. Our patients also say we do a good job preparing them for going home and that we improved their quality of life. See below for how we compare to national benchmarks:
Post Discharge Hospitalization
Post-Discharge Living Setting - Living in the Community
"The rehabilitation program prepared me to go home"
"The rehabilitation program improved my quality of life."
We also offer and encourage all staff to obtain a Flu Vaccine. The most current data from CMS 2015–2016 shows that the Inpatient Rehab Facility national average for All Healthcare Personnel Vaccination was 84.3%. At SRH, 90% of healthcare personnel were immunized against flu in 2015-2016. In addition, the hospital adopted a Mask Policy to ensure safety of both patients and staff. For those personnel who were not vaccinated for medical or other reasons, a properly fitted surgical mask was worn throughout the Flu season.
Employee Flu Vaccination
Helping you to stay at Home
Another indicator of quality of care is whether patients require readmission to an acute care hospital within 30 days of discharge from SRH. The most recent data available from the Centers for Medicare and Medicaid Services (CMS) for 2013-2014 shows that Spaulding Rehab Hospital is doing better than the national average with readmissions. The U.S. National rate was 13.06% compared to SRH at 10.92%,